A. Definition of Correspondence
Correspondence derived from the correspondence (English) or correspondenti (Netherlands), which means the relationship between the parties concerned. The relationship the parties involved in the business usually are authorized and carried out by correspondence.
Surat is one of the media in a written communication channel is used to convey information to others. Information delivered via regular mail in the form of a notice, statement, statements, orders, requests or reports. Information can be written or typed on a piece of paper (conventional) or can be in the form of electronic mail (e-mail).
E-mail using the tools of computers with modems and involve internet service. The sender and receiver are able to spread e-mail must have the same facilities when communicating using e-mail. The use of e-mail has developed quite dramatically as modern communication media for being able to disseminate information in a short time to a variety of far-flung regions. Nevertheless, the existence of e-mails is not yet able to shift conventional letters of the famous cheap. So the only alternative e-mail communications that complement the activities of the correspondence.
There are two types of correspondence, the correspondence of external and internal correspondence. Eksteren correspondence, the correspondence relationship undertaken by an institution with the outside agencies. Example: A Office sent a letter to the Office of Correspondence B. internal, namely the relationship of correspondence created an institution to employees or board of directors of the agency.
B. Types of Business Letters
1. Letter of Introduction
Is a letter from the seller to the prospective purchaser that contains information about the seller company to be known by prospective buyers so that it will be sustained by the introduction of the next process according to the transaction.
Information on the seller company stated in a letter of introduction are:
a. the company's name and business fields or activities
b. picture capabilities, expertise, and, the equipment used
c. job / project ever handled
d. hope or prospects desired by the seller
e. special letter of introduction to the public authority must be accompanied by: Partner Registration Certificate, Business License (SIUP), and Taxpayer Identification Number (TIN)
2. Letter of Request for Quote
Is a letter from the prospective buyer to the seller requesting a quote. Letters often quote request an early stage of the process business transactions. Letters quote request aims to inquire detailed meiliputi price lists, catalogs, brochures, or prospectus and know the price, terms of sale and purchase, and a description of the goods or services to be purchased and also to request that the seller held a demonstration use in a prospective buyer ,
Query letter should offer it should be clear that the sellers know exactly the wishes of prospective buyers and a letter of request does not need to be prepared to offer attractive style.
In the letter of demand supply of goods usually ask prospective buyers: a. name and jenisbarang, b. special characteristics (specifications) of goods, namely the type, size, quality, capacity, etc., c. unit price, d. pieces, e. Brochures, f. method of payment, g. means submission, p. mungkindiperolehpembeli conveniences, such as free service, warranty, other danlain- the seller service (after sales service). Examples:
3. Letter of Offer
Is a letter from the seller to the prospective buyer lists of goods or services that the member information about goods or services and arouse the interest of potential buyers that are interested in what is on offer.
4. Purchase Order and in Return
Mail order (order) is a letter from the buyer or the buyer to the seller that it ordered goods or ask for specific services performed after finding out information obtained through letters, through advertising, or through marketing officer (salesman) of perusaahaan seller.
What is important in dalarn mail order must be called to clear, concise, and courteous all matches involving the order will be considered for the seller to determine whether the order can be fulfilled or not, namely:
a. Name, type, type, danciri-another hallmark of the goods ordered.
b. Jurnlah or number of orders.
c. Pembayann way.
d. How to shipment or delivery of a desired way
e. Delivery time or desired delivery time (when the goods are expected to arrive).
5. Letter of Acceptance of Orders
Is a letter sent by the seller to the buyer because the seller gets the order and all the terms proposed or desired subscriber in the order can be approved by the seller and without the need to discuss the order letter.
Fill in the order acceptance letter is none other than statements seller that he can fulfill orders, but it takes some time for preparation, and mamberikan estimate of when the delivery of goods will be done. This letter really needs to be sent by the seller to the buyer because it is very big benefits for both the seller and the buyer, that is:
a. So that subscribers feel assured that the order can be fulfilled by the seller
b. So that the buyer is no longer looking for the same goods from other sellers
c. So that the buyer can prepare everything that was needed before the goods ordered arrive, such as money, transportation, storage, and others.
d. So that the buyer can offer goods orders to other parties, even if the goods do not arrive (if the goods were to be sold again yangdipesan)
6. Mail Order Confirmation
Communicating can be done with a variety of media other than through the mail, reservations can also be made through telephone, telegam, telex, danfaksimili. Booking by phone, telegram, telex is still weak and the legal basis for not having proof of authenticity as there is no signature of the buyer. Oieh Therefore, after receiving orders via telephone or via telex, sellers need to ensure the extent of truth of the order by sending a letter called mail order confirmation.
Order confirmation letter containing data about orders that consist of rods name, number, price, and other terms such as buying and selling place of delivery, delivery time, payment methods, and others. Order confirmation letter is to obtain certainty about following orders and selling desired requirements seller. If the buyer agrees the original sheet must be returned to the seller as proof of orders authentic.
7. Letter of Denial Orders
Sellers are forced to refuse orders must immediately notify the refusal to the customer as soon as possible. Order rejection letter should contain a logical reason. Rejection should be expressed in a language that is smooth and polite that a good relationship with the customer remain intertwined.
There are some things that cause the sellers are forced to refuse the order, because the goods ordered does not exist or has run out, not reaching rapprochement on how the delivery or shipment of goods, or not approved method of payment proposed by the customer (eg the customer wants payment on credit, while the seller requires cash).
In the rejection letter orders sometimes sellers can deliver two purposes in one letter as well as the possible existence of new offerings. While rejecting the order, the seller can offer new goods, provided the goods similar to the goods ordered.
8. Reference Letter Bank and Trade References
Reference issued by the bank called the reference banks, while the reference of the companies referred to trade references. Confidential letters of reference given by the party giving to the requesting party.
Reference letters required by banks or companies when dealing with clients or customers who are new. If the buyer (pihakkesatu), for example, related trade with a company (pihakkedua) for the first time and he wants to buy goods on credit, the company / pihakkedua need a reference from a bank or another company (pihakketiga for rnengetahui credibility or creditworthiness of prospective buyers are eligible for given credit or not.
C. The purpose of the correspondence Sciences
Correspondence science has a vital role in the smooth running of a business.
Correspondence with sufficient knowledge will ensure the correspondence seamlessly so that business development can go fast and be ready to reap the maximum profit.
Business correspondence today is implemented in the form of letters of making use of information technology. Microsoft Word 2010 is the most ideal weapon to compose business letters in a practical and efficient.
In carrying out daily activities a company will not be separated from the activities of correspondence. One might even say that the activity of this correspondence is the lifeblood of a company. Flow in and out of this letter, we can measure the frequency and intensity of communication that takes place in a company.
Organizing a message requiring the grouping of ideas - ideas appropriately. There are two quite fundamental organizational approach, namely direct and indirect approaches. With the direct approach, the main idea is placed in the previous section and then followed the evidence - the supporting evidence, while the indirect approach, the evidence - the evidence supporting placed earlier, then followed up with the idea anyway.
Direct approach very well be applied to messages to be delivered. Meanwhile, the indirect approach is right for the people - those who are skeptical or not happy about the message - the message to be delivered.
Correspondence derived from the correspondence (English) or correspondenti (Netherlands), which means the relationship between the parties concerned. The relationship the parties involved in the business usually are authorized and carried out by correspondence.
Surat is one of the media in a written communication channel is used to convey information to others. Information delivered via regular mail in the form of a notice, statement, statements, orders, requests or reports. Information can be written or typed on a piece of paper (conventional) or can be in the form of electronic mail (e-mail).
E-mail using the tools of computers with modems and involve internet service. The sender and receiver are able to spread e-mail must have the same facilities when communicating using e-mail. The use of e-mail has developed quite dramatically as modern communication media for being able to disseminate information in a short time to a variety of far-flung regions. Nevertheless, the existence of e-mails is not yet able to shift conventional letters of the famous cheap. So the only alternative e-mail communications that complement the activities of the correspondence.
There are two types of correspondence, the correspondence of external and internal correspondence. Eksteren correspondence, the correspondence relationship undertaken by an institution with the outside agencies. Example: A Office sent a letter to the Office of Correspondence B. internal, namely the relationship of correspondence created an institution to employees or board of directors of the agency.
B. Types of Business Letters
1. Letter of Introduction
Is a letter from the seller to the prospective purchaser that contains information about the seller company to be known by prospective buyers so that it will be sustained by the introduction of the next process according to the transaction.
Information on the seller company stated in a letter of introduction are:
a. the company's name and business fields or activities
b. picture capabilities, expertise, and, the equipment used
c. job / project ever handled
d. hope or prospects desired by the seller
e. special letter of introduction to the public authority must be accompanied by: Partner Registration Certificate, Business License (SIUP), and Taxpayer Identification Number (TIN)
2. Letter of Request for Quote
Is a letter from the prospective buyer to the seller requesting a quote. Letters often quote request an early stage of the process business transactions. Letters quote request aims to inquire detailed meiliputi price lists, catalogs, brochures, or prospectus and know the price, terms of sale and purchase, and a description of the goods or services to be purchased and also to request that the seller held a demonstration use in a prospective buyer ,
Query letter should offer it should be clear that the sellers know exactly the wishes of prospective buyers and a letter of request does not need to be prepared to offer attractive style.
In the letter of demand supply of goods usually ask prospective buyers: a. name and jenisbarang, b. special characteristics (specifications) of goods, namely the type, size, quality, capacity, etc., c. unit price, d. pieces, e. Brochures, f. method of payment, g. means submission, p. mungkindiperolehpembeli conveniences, such as free service, warranty, other danlain- the seller service (after sales service). Examples:
3. Letter of Offer
Is a letter from the seller to the prospective buyer lists of goods or services that the member information about goods or services and arouse the interest of potential buyers that are interested in what is on offer.
4. Purchase Order and in Return
Mail order (order) is a letter from the buyer or the buyer to the seller that it ordered goods or ask for specific services performed after finding out information obtained through letters, through advertising, or through marketing officer (salesman) of perusaahaan seller.
What is important in dalarn mail order must be called to clear, concise, and courteous all matches involving the order will be considered for the seller to determine whether the order can be fulfilled or not, namely:
a. Name, type, type, danciri-another hallmark of the goods ordered.
b. Jurnlah or number of orders.
c. Pembayann way.
d. How to shipment or delivery of a desired way
e. Delivery time or desired delivery time (when the goods are expected to arrive).
5. Letter of Acceptance of Orders
Is a letter sent by the seller to the buyer because the seller gets the order and all the terms proposed or desired subscriber in the order can be approved by the seller and without the need to discuss the order letter.
Fill in the order acceptance letter is none other than statements seller that he can fulfill orders, but it takes some time for preparation, and mamberikan estimate of when the delivery of goods will be done. This letter really needs to be sent by the seller to the buyer because it is very big benefits for both the seller and the buyer, that is:
a. So that subscribers feel assured that the order can be fulfilled by the seller
b. So that the buyer is no longer looking for the same goods from other sellers
c. So that the buyer can prepare everything that was needed before the goods ordered arrive, such as money, transportation, storage, and others.
d. So that the buyer can offer goods orders to other parties, even if the goods do not arrive (if the goods were to be sold again yangdipesan)
6. Mail Order Confirmation
Communicating can be done with a variety of media other than through the mail, reservations can also be made through telephone, telegam, telex, danfaksimili. Booking by phone, telegram, telex is still weak and the legal basis for not having proof of authenticity as there is no signature of the buyer. Oieh Therefore, after receiving orders via telephone or via telex, sellers need to ensure the extent of truth of the order by sending a letter called mail order confirmation.
Order confirmation letter containing data about orders that consist of rods name, number, price, and other terms such as buying and selling place of delivery, delivery time, payment methods, and others. Order confirmation letter is to obtain certainty about following orders and selling desired requirements seller. If the buyer agrees the original sheet must be returned to the seller as proof of orders authentic.
7. Letter of Denial Orders
Sellers are forced to refuse orders must immediately notify the refusal to the customer as soon as possible. Order rejection letter should contain a logical reason. Rejection should be expressed in a language that is smooth and polite that a good relationship with the customer remain intertwined.
There are some things that cause the sellers are forced to refuse the order, because the goods ordered does not exist or has run out, not reaching rapprochement on how the delivery or shipment of goods, or not approved method of payment proposed by the customer (eg the customer wants payment on credit, while the seller requires cash).
In the rejection letter orders sometimes sellers can deliver two purposes in one letter as well as the possible existence of new offerings. While rejecting the order, the seller can offer new goods, provided the goods similar to the goods ordered.
8. Reference Letter Bank and Trade References
Reference issued by the bank called the reference banks, while the reference of the companies referred to trade references. Confidential letters of reference given by the party giving to the requesting party.
Reference letters required by banks or companies when dealing with clients or customers who are new. If the buyer (pihakkesatu), for example, related trade with a company (pihakkedua) for the first time and he wants to buy goods on credit, the company / pihakkedua need a reference from a bank or another company (pihakketiga for rnengetahui credibility or creditworthiness of prospective buyers are eligible for given credit or not.
C. The purpose of the correspondence Sciences
Correspondence science has a vital role in the smooth running of a business.
Correspondence with sufficient knowledge will ensure the correspondence seamlessly so that business development can go fast and be ready to reap the maximum profit.
Business correspondence today is implemented in the form of letters of making use of information technology. Microsoft Word 2010 is the most ideal weapon to compose business letters in a practical and efficient.
In carrying out daily activities a company will not be separated from the activities of correspondence. One might even say that the activity of this correspondence is the lifeblood of a company. Flow in and out of this letter, we can measure the frequency and intensity of communication that takes place in a company.
Organizing a message requiring the grouping of ideas - ideas appropriately. There are two quite fundamental organizational approach, namely direct and indirect approaches. With the direct approach, the main idea is placed in the previous section and then followed the evidence - the supporting evidence, while the indirect approach, the evidence - the evidence supporting placed earlier, then followed up with the idea anyway.
Direct approach very well be applied to messages to be delivered. Meanwhile, the indirect approach is right for the people - those who are skeptical or not happy about the message - the message to be delivered.
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